Refund, Cancellation and Replacement Policy

This policy applies to all purchases made from Nobsci Nutrition, a brand operated by NNourish Nutrition Pvt. Ltd.

Cancellations

Cancellation by Customer

Customers may request cancellation of their order within 1 hour of placing the order.

To request a cancellation, please contact us at:
📧 info@nobscinutrition.com

  • Cancellation requests must be made within the 1-hour window.

  • We do not charge any cancellation fees or deductions.

Post-Dispatch Cancellations

  • Orders cannot be cancelled once dispatched.

  • If you wish to cancel after dispatch, please refuse the order at the time of delivery.

  • Once the shipment status is updated as “RTO (Return to Origin) initiated”, the refund process will begin.

Refund Timeline for Cancellations

  • Refunds are processed to the original payment method used at checkout.

  • Refunds are generally completed within 5 to 7 business days, subject to bank processing timelines.

Replacements for Damaged or Defective Products

If a product is damaged during transit or has a manufacturing defect, you may request a replacement or refund.

Eligible Cases Include:

  • Water damage to packaging

  • Tampered or opened seal

  • Broken jar or torn pouch

Reporting Timeline

You must notify us within 24 hours of receiving the order.

Proof Required

Please email info@nobscinutrition.com with clear photos or videos of:

  • The product

  • Outer packaging

  • Shipping label

  • Invoice

Replacements for Order Mismatch or Missing Items

If you receive:

  • An incorrect product, or

  • Missing items

Please contact info@nobscinutrition.com within 24 hours of delivery along with relevant photos or videos.

After verification, a replacement or refund will be initiated.

Returns

Due to food safety and hygiene regulations:

  • Returns are not accepted for correctly delivered, defect-free products.

  • Products that are used, opened, unsealed, or tampered with are not eligible for return.

Refunds

  • Refunds are initiated only for approved cancellations or approved replacement claims where a replacement is not possible.

  • Refunds are processed to the original payment source within 5 to 7 business days after approval.

Contact Us

For all cancellation, return, replacement, and refund requests, please contact:

📧 info@nobscinutrition.com